Shipping Terms

Shipping Terms

Merchandise ordered on can be shipped to all 50 U.S. states, Puerto Rico, and Guam. We currently do not ship purchases internationally.

You can track your order at any time online via our My Orders page. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by calling a customer care representative at 1 (703) 544-9128. We are also available via email at

Shipping and Delivery

We offer two shipping methods for online orders: (1) Standard ground shipping, and (2) Backorder 30-Day Delivery.

* Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 5:00PM EST should process that same day; orders received after 5:00PM EST should process the next Business Day. Please allow 1-2 business days for processing and 3-5 days for shipping (excluding backorder orders).

***$4.95 (flat rate) for all standard ground shipping orders in the U.S. (with the exception of Insiders members’ orders in the U.S., which receive free standard ground shipping). Minimum purchase amounts do not include taxes or gift wrapping charges. See table above for shipping details.

NOTE: All deliveries to Puerto Rico, Guam, and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping.

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the My Orders page under the same order number.

We currently do not ship orders to multiple addresses.

Some perfumed and cosmetics are treated as Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Accordingly, these HAZMAT items cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.

Eyewear products can expose you to chemicals, including nickel (Metallic), which is known to the State of California to cause cancer, and Bisphenal A, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to

Item Availability

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is out of stock will appear on the product detail page or shopping cart page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.

Last Updated: July 12, 2019