Returns & Exchanges

Returns & Exchanges

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Ebony Laquise receipt/invoice or gift receipt.

To return by mail, please contact a customer care representative to obtain a prepaid shipping label at webmaster@ebonylaquise.com or 1-703-544-9128. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of an Ebony Laquise e-gift card.

Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made, engraved, or personalized items or Clearance items.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.

All returns of online orders must be returned within 30 days from the day the order was shipped.

Returns By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. For purchases made on EbonyLaquise.com, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up.

NOTE: Eligible merchandise purchased on EbonyLaquise.com using PayPal may be returned to EbonyLaquise.com for a refund to the purchasing PayPal account only, no exchanges.

Merchandise eligible for return or exchange must be:

– New, unused, unwashed and in good condition.
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by an original receipt or gift receipt.

Return and Exchange Policy:

– All exchanges of online orders must occur within 30 days from the day the order was shipped.
– All personalized merchandise, swimwear, undergarments, engraved jewelry, printed media (books, journals, etc.) and Clearance items are FINAL SALE and are not eligible for return or exchange.
– Refunds and price adjustments will be issued in the original tender of the purchase, except cash and check refunds will be issued by mail check.
– Merchandise accompanied by a Gift Receipt may be exchanged or returned for merchandise credit only.
– Ebony Laquise does not accept returns or exchanges for merchandise purchased from other retailers
– Merchandise not accompanied by an original receipt or gift receipt may be returned for a merchandise credit or exchanged for the value of the item’s current selling price.

Ebony Laquise reserves the right to modify its return and exchange policy at any time.

Last Updated: July 12, 2019